Dispatch
Dispatch is the process of assigning booked trips to specific vehicles and chauffeurs, and managing those assignments in real time as conditions change.
Dispatch balances vehicle availability, chauffeur hours, geography, and service commitments simultaneously. It is the operational core of a ground transportation company and the function most affected by software quality.
Related terms
- Deadhead
Deadhead is any distance a vehicle travels without a passenger on board, such as the drive from the garage to a pickup location or the return trip after a drop-off.
- Spotting
Spotting is positioning a vehicle at or near a pickup location ahead of the scheduled time, so the chauffeur is in place before the passenger is ready.
- Run Sheet
A run sheet is the schedule of assigned trips given to a chauffeur for a shift, listing pickup times, locations, passenger details, and any special instructions.