Gratuity
Also known as: auto-gratuity, service charge
Gratuity is the chauffeur's tip, which in chauffeured transportation is frequently added automatically to the fare as a fixed percentage rather than left to the passenger's discretion.
Automatic gratuity is common on contracted and corporate work so that chauffeur compensation is predictable. Whether it is disclosed clearly at booking is a recurring source of customer complaints across the industry.
Related terms
- Wait Time
Wait time is the billable period a chauffeur spends waiting for a passenger beyond an agreed grace period, charged at an hourly or per-minute rate.
- Corporate Account
A corporate account is a billing arrangement in which a business books transportation for its staff or clients and is invoiced periodically, rather than each passenger paying at the time of travel.